Q: How old is your company? 
A: Our Company was founded in 1984, and in this field we have vast experience and latest technology & skilled manpower is being used in our manufacturing plants.

Q: How can I download the catalog?
A: Its very simple to download the catalog, first got the icon displayed on each page where ever you go, just click on that you'll be move to the new page showing the preview of downloads. 

Q: Is your company ISO certified if yes so how I can find your certificates?
Yes; our company is ISO 9001:200, ISO 13485, CE, FDA certified. You can also find these certificates from our web site by a single click on downloads menu. 

Q: Are you really producing the entire product displayed on web site?
A: Yes, sure we by own produces all the products displayed in the catalog, moreover; we have our own manufacturing plants & steel refinery which helps us to products the instruments in house and with customized patterns & bulk quantity of products keeping in view the world required quality standards. 

Q: What type of material / steel you are using for manufacturing the instruments?
A: we are using the Pakistani, French and Japanese stainless steel for the production of instruments with different types of steels like 410, 420, and 304. 

Q: I am unable to find my desired devices?
A: Surgimax group is apologizing for this but you doesn’t need to be worried just send us the item names with art no. from any international catalogues like Martin, Downs, Aesculap, Miltex etc.

Q: What are your business terms? 
A: You can see our sales terms from our web site just clicking on terms & conditions button.

Q: Do you provide private labeling? 
A: Yes; sure under special circumstances, we provide private label services and put the required marks or brands on the instruments.

Q: What is process of samples, do you offer free samples?
A: yes; we offer free samples but fright charges are paid by customer.

Q: Are you a manufacturer or a trading company? 
A: We are a manufacturing company, which started its operations in 1984 and in the span of 25 years; we have established our strong brand presence in more than 36 countries of the world.

Q: What kind of products do you manufacture? 
A: We provide the complete solution of surgery instruments. Our product portfolio includes the Surgical instruments, Dental instruments, manicure implants, fishing tools and kitchen tools.

Q: Are your products supplied sterilized? 
A: No. we do not sterilize the instruments which we supplied.

Q: Are your products registered in Europe? 
A: Yes; our company and products are registered with MHRA UK. We also have a representative in Europe.

Q: Do you accept orders for brand new and special items? 
A: Yes we do undertake the designing and production of special and new products for our customers. For this, we require design drawings, master samples or simple description of requirements.

Q: How long is your delivery time? 
A: It all depends upon the size of order but usually we maintain a stock for our regular clients to forward the shipments on time.

Q: Do you offer guarantee on your products? 
A: All our products are guaranteed for 3 years.

Q: What kind of packaging do you use for instruments? 
A: We use very attractive packaging, which varies with the type of products. Instruments are packed Individual in polythene bags. And then packed in small boxes and finally the small boxes are put in strong outer boxes which ensures safety of goods during transit.

Q: How can we reach you? 
A: We have provided a map on available on our contact details where you can easily find us.

Q: How can I find information if not located so far?
A: You just mail us at info@surgimax.com.pk with your unsolved questions our representative will assist you soon with satisfactory answers of your said questions.